Front Desk Supervisor

Job description

Overview Opportunity: Front Desk Supervisor: Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path: Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus: - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote company and brand-specific marketing programs. - Greet guests immediately...