Customer Service Representative- Operations

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Candidates need to be located in Tennessee and will have a Hybrid work schedule requiring them to report into the office. The call center is open from 7a-7p. Primary Job Duties & Responsibilities: Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Follows established procedu...