Slot and Beverage Dual Rate Supervisor (Horseshoe)

Job description

Assists with all aspects of slot and beverage operations for assigned shift for Harrah’s or Horseshoe Casino, Council Bluffs, IA by creating a differentiated service experience and ensuring optimum performance of all. Excellent customer relations skills. - Supports team member development with training programs, established methods, procedures and guidelines, and high quality service. - Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable. - Familiarization with all Caesars Brand programs and systems. - Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and profe...