SUN DAY RED - Customer Service Specialist (Wholesale Accounts)

Job description

As a member of the SUN DAY RED Service Team, this position is focused on delivering the best customer service in the industry while maximizing all support opportunities via inbound and outbound phone, e-mail and chat activity. The role serves as the primary contact for incoming customer service questions from wholesale accounts and sales representatives. The Specialist is expected to have a strong understanding of product offerings and sales programs, in addition to a working knowledge of the appropriate operating systems. This position works in a highly collaborative, relational team environment where accountability and ownership for results are paramount. Essential Functions and Key Responsibilities: - Provide industry-leading service to outside sales representatives and customers through daily monitoring of shared support inbox and telephone line. - Process a variety of requests, identify service and sales challenges, and initiate appropriate action within established guidelines to resolve problems in a timely manner. - Proactively build relationships within assigned sales region to assist in driving brand recognition and maximizing revenue opportunities. - Manage key processes...