CX Senior Financial Analyst – FP&A

Job description

We are seeking a strategic, highly motivated, self-driven, analytical and technically strong Finance professional to support the Customer Experience (CX) organization, including Premium Care and Professional Services. This role owns cost management and has visibility to bookings and revenue planning, and partners closely with business and finance leaders to drive insights across bookings, revenue, headcount, cost, and margin. You’ll play a critical role in connecting operational drivers (utilization, support volume, staffing) to financial outcomes, helping the business scale efficiently while maintaining strong financial discipline. This role requires intellectual curiosity—someone who naturally seeks to understand the “why” behind the numbers and can connect the dots across financial and operational metrics to generate meaningful insights. What You’ll Do: - Partner with CX organization to provide financial insights and decision support - Own forecasting for headcount, operating expenses, bookings, and revenue - Stay connected to revenue (utilization, billable rates) to analyze margin performance - Build and maintain advanced financial models to support planning and scenario analys...