Senior Manager, Payments

Job description

I. Job Summary Provides strategic leadership over customer payment behavior, channels, and methods to guide payment strategy in a rapidly evolving payments environment. Leads initiatives to optimize payment acceptance, expand digital adoption, enhance customer experience, and manage cost, risk, and reliability across all payment options. II. Essential Duties and Responsibilities: - Monitors payment market trends, emerging payment technologies and regulatory and economic shifts in payments landscape - Partners cross-functionally with Digital, Finance, Customer Team, Legal and 3rd party partners to adapt payment strategies, improve payment success rates, and ensure secure, compliant and efficient payment operations that support both customer needs and organizational financial objectives - Establish and track key performance indicators that improve speed and accuracy of decision making around customer payments - Develop and execute enterprise payment strategies aligned with customer behavior, cost efficiency, and revenue assurance goals - Oversee performance of all payment channels and methods, including digital, payment, bank, in-person and 3rd party platforms - Lead initiatives to e...