Customer Support Specialist - Decatur, IL

Job description

Job Description Customer Support Representative - Decatur, IL ADM Carbohydrate Solutions This is a full time, nonexempt position This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies. Responsibilities: - Create excellent relationships with customers and be responsive to their needs - Obtain strong working knowledge of ADM products - Obtain strong working knowledge of ADM systems - Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt. - Work closely with internal and external collea...