Vice President, Patient Experience

Job description

Min Max: Overview: Vice President, Patient Experience Location: Springfield, IL: About the Opportunity: The Vice President, Patient Experience is Memorial Health’s senior executive responsible for shaping, advancing, and sustaining a unified, high reliability culture of exceptional patient and family centered experiences across the enterprise. This role ensures that every patient, family member, and community partner experiences the organization as compassionate, coordinated, respectful, and trustworthy regardless of care setting, provider, or point of entry. The VP of Patient Experience leads the strategic design and operational integration of patient experience across clinical care, access, service delivery, digital engagement, and organizational culture. Working in close partnership with clinical, operational, and administrative leaders, this executive aligns experience excellence with quality, safety, equity, and financial stewardship, ensuring that patient experience is not a standalone function but a core business and clinical imperative. As the enterprise champion for the voice of the patient and family, the VP, Patient Experience ensures that patient insights, outcomes, and...