Senior Product Associate - Identity

Job description

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact. As a Senior Product Associate on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management and advanced biometric capabilities. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust. Job responsibilities: - Partner with the Product Manager to identify new product opportunities through user research and discovery. - Plan for upstream and downstream implications of new product features on the overall product experience. - Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap. - Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets. - Act as a subject matter expert in Customer Identification processes. - Write epics and user stories to support product development. - Support feature teams with application testing, use...