Resident Services (Part Time)

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Resident Services Associate to join our amazing team! Responsibilities: - Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. - Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. - Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. - Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. - Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely...