Hotel Operations Manager

Job description

Description We’re looking for a hands-on, people-focused Hotel Operations Manager to help lead the day-to-day operations of the property. This role serves as a key partner to the General Manager and is responsible for ensuring seamless execution across departments, delivering exceptional guest experiences, and supporting team performance. This is an ideal opportunity for someone ready to step into a broader leadership role—combining operational oversight, team leadership, and business accountability. Key Responsibilities: - Partner with the General Manager to oversee daily hotel operations, including Front Office, Housekeeping, and other guest-facing areas - Lead, coach, and support department managers and hourly team members to drive performance and engagement - Ensure a consistently high level of guest experience and service standards - Monitor and manage key operational metrics, including labor, productivity, and guest satisfaction scores - Support scheduling, staffing plans, and day-to-day operational needs across departments - Step in as manager-on-duty as needed, handling escalations and ensuring smooth operations - Assist with budgeting, forecasting, and cost control initiat...