Support Specialist

Job description

Role: Support Specialist Reports to: Program Manager Site Name: Turning Point Address: 1447 16th Street, Santa Monica, CA 90404 Status: Full Time, non-management, non-exempt (hourly) Schedule: Sunday-Thursday 3pm-11:30pm Summary: As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Other duties as assigned Qualifications: - Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. - Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are uph...