Client Style Advisor

Job description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview: You will act as an ambassador for brand in our corner in Milan Rinascente. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your Mission: Provide excellent service through continued commitment to our service standards. To know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. Responsible for opening/closing the store, with any relevant tasks during this time. Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop...