Client Experience Manager

Job description

Client Experience Manager Full-time | GemOne | Location – Olathe, KS 66062 Onsite - 40% Domestic Travel: GemOne is a TECH company within TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components intelligently gather and enrich data of industrial equipment to streamline fleet management related processes. To support the rapid and aggressive market growth of GemOne America’s operations, we are looking for a Client Experience Manager . This position reports to the Client Experience Director – Americas and plays a critical role in supporting both internal and external customer needs throughout the entire customer life cycle, from pre-sale to post-sale. YOUR ROLE AND RESPONSIBILITIES: House Account Management: Develop and nurture relationships with existing house accounts and potential clients. Identify opportunities for upselling and cross-selling while proactively addressing customer needs to drive sales growth. House Account Visits: Conduct regular...