Quality Improvement Department Manager - Parts Collection Center

Job description

Job Summary As a department manager, this role manages the overall quality control process, talent, and facility/equipment of the Parts Collection Center (PCC). Responsibilities include motivating department members, leveraging in‑depth knowledge to enhance current processes, and accurately identifying operational issues to implement effective improvements. The main areas of responsibility are: (1) quality improvement at Subaru of Indiana Automotive (SIA) and (2) expanding PCC’s capabilities for investigating defective parts returned from the market. For quality improvement at SIA, this role serves as a critical resource to investigate the causes of vehicle parts quality issues arising from reported market defects. Based on input and recommendations from the Vice President (VP) and other PCC department members, this role determines the priority and significance of each defect case, promotes improvements until effective countermeasures are incorporated, and determines the appropriateness of preventive measures to prevent recurrence. For expanding PCC’s investigation capabilities, this role develops strategic plans and leads reproduction and verification of defects using returned mar...