Operations Account Manager Automotive (m/w/d)

Job description

As an Operational Account Manager, you play a critical role in aligning customer requirements and expectations with DP World’s capability as well as safeguarding a healthy commercial operation. You will be developing and maintaining excellent customer relationships with the assigned customer accounts at all levels in their organization. Additionally, you will closely partner with regional commercial and operational teams with whom the commercial activities in the assigned region will be planned and coordinated. Your Responsibilities: - Be the main contact for customers to resolve all commercial issues related to operational and administrative non-compliance matters in escalations on site levels - Ensure the efficient flows in Contract Logistics facilities by implementing and follow up of KPI charts and business performance reports - Support the Implementation teams to handle any new business within the account portfolios - Configure the reporting process of goals to customers in cooperation with the Customer Solutions teams and the Senior Account Manager - Perform root cause analysis of metrics below minimum requirements with local and regional operational and commercial management...