Computer Technician

Job description

Computer Technician The Musco Information Technology Team has an opening for a Computer Technician at our Oskaloosa office . If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Hear why we are #TeamMusco: Essential Criteria: - AA Degree and 1 year of experience or three years of related experience preferred - Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular) - Strong interpersonal and communication skills - Demonstrates ease of presenting materials - Proven ability to troubleshoot - Strong attention to detail - Ability to provide service at all levels of the organization - Innovative problem-solving with a team-oriented mindset Roles and Responsibilities: - Provide exceptional customer service when responding to IS Service Center requests via phone and email - Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently - Troubleshoot hardware, software, and telephone problems, providing solutions to res...