Systems Administrator I

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. Job Summary: As a System Administrator I, you'll be responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. In addition, you'll troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access, and provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff. Job Description: Job Duties: - Process Level I and II team incidents and service requests - Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner , meeting established metrics and SLAs - Comply with standard processes and procedures - Maint...