Customer Service Representative

Job description

Overview Position Overview: In this role, you’ll handle inbound and outbound customer communication, schedule service appointments, and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized, professional, and thrives in a fast‑paced environment. What You’ll Do: - Respond to customer inquiries via phone, text and email in a friendly, professional manner - Schedule service calls and appointments for HVAC, electrical, and plumbing services - Ensure field teams have full, efficient schedules - Make outbound calls to follow up on inquiries, service requests, and bookings - Confirm appointments and adjust schedules as needed - Enter and update customer information accurately in the CRM system - Monitor job status and coordinate with field staff to ensure timely service delivery - Provide customers with clear information regarding service options, availability, and pricing - Manage a high volume of inbound and outbound calls while maintaining quality service - Communicate promotions, discounts, and available services to customers - Work closely with the scheduling team to minimize downtime and maximize efficiency...