Technical Support Manager - Refrigeration

Job description

Overview We are seeking a Technical Support Manager who will lead customer-facing technical support operations for CCR. This role is responsible for delivering timely, accurate, and professional technical assistance to customers and field service partners while ensuring a high level of customer satisfaction. The manager oversees technical support staff, drives service excellence, and acts as a key liaison between customers, service operations, engineering, and product teams. Responsibilities: Customer-Focused Technical Support: - Serve as the primary escalation point for customer technical issues related to refrigeration systems - Ensure prompt, effective resolution of customer inquiries, complaints, and system performance concerns - Maintain strong customer relationships by providing clear, professional, and solution-oriented communication - Support customers during critical outages, startups, and system modifications Technical Expertise & Escalation Management: - Provide advanced troubleshooting support for refrigeration systems, controls, and components - Review field data, alarms, and service history to identify root causes - Guide customers and technicians through complex diag...