Help Desk Specialist - Level 2

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 2 who would support one of our clients located in the Annapolis Junction, MD area. CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION. RESPONSIBILITIES: Provides support 365 days a year. Shifts are rotating, 4 days a week, 10 hours a day. Shifts are 6am – 4pm and 12pm to 10pm. Help Desk support as defined by first response/Tier 1 support. As our Help Desk Specialist 2 , your day-to-day responsibilities could include: Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support. Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users IMPORTANT: DoD 8570 Compliance with IAT level 1 is required. Salary: $74k - $101k depending on experience and cont...