Member Services Officer I (or II)-Hybrid

Job description

Overview If you love connecting with people and are ready to grow your career in a company that invests in your success, we’d love to meet you. Come be part of something amazing where your contributions truly matter. Be the voice that makes someone's day better while building valuable communication skills in a fast-paced, team-driven environment. The Member Services Officer I is responsible for providing “wow” level service to both members and co-workers in a contact center environment. Through effective listening and thorough knowledge of our products and services, the MSO satisfies our members’ needs and effectively resolves members’ concerns. The MSO personifies our Promise Principles of “Personal”, “Professional” and “Proactive”. Responsibilities: Please note that hours can vary depending on the actual shift. Our contact center is open: - Able to handle routine inquiries (balance transfers, loan payments, address changes, etc.) with minimal assistance. - Achieves established goals for Quality Assurance Monthly Observations (QAMO). - Directs more complex calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measu...