Sr Customer Service Representative

Job description

JOB DUTIES: - Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). - Orders items to ensure appropriate inventory levels are maintained for Consignment customers. - Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product. - Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters. - Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders. - Acts as mentor/lead to lower level employees. - May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns. - May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. - May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for...