Benefit Programs Supervisor

Job description

Title Description - This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. Primary Responsibilities - Supervise, mentor, and evaluate Benefit Program Specialists who determine eligibility for SNAP, Medicaid, TANF, Energy Assistance, Child Care and related programs. - Assign and balance caseloads to ensure timely processing and compliance with program requirements. - Provide technical expertise and policy interpretation for complex or sensitive cases. - Conduct quality assurance reviews and implement corrective actions to maintain program accuracy and integrity. - Lead staff training, onboarding, and ongoing professional development initiatives. - Prepare required reports, maintain program documentation, and monitor performance metrics. - Collaborate with internal departments, community partners, and state a...