Processing Specialist I

Job description

Position Overview The Processing Specialist, in our Mesa Arizona Headquarters, is responsible for handling tolls & violations for rental & fleet clients, communicating via email and phone with clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment. This position will require strong attention to detail, a high level of quality and accuracy, and time management skills. What You'll Do: - Sort, research, and process various paper notices including court notices, warrants, bankruptcies, returned checks, and more. - Clear and concise communication with internal and external clients via email and phone. - Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more. - Review and audit various processes and provide clear feedback to agents in a professional and positive manner. - Maintaining process documentation and tracking. - Assist with special projects from leadership on an as-needed basis. What We're Looking For: - High School Diploma or equivalent - Previous experience in an offi...