Turnaround Coordinator (TRC) Customer Service Agent (TP)

Job description

Position Objectives: Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams. Requirements: Ensure safe and efficient turnaround: - Comply with all requirements of airlines and authorities. - Monitor customer safety during boarding and deplaning. - Assist customers in a friendly and courteous manner. Operational standards & timing: - Ensure processes are delivered within SLA standards. - Ensure activity sequence matches station turnaround plan - Ensure all activities delivered are within the agreed times. Coordination of turnaround activities: - Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding). - Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation. - Coordinate flight delay information with airline operations. Monitoring, documentation & reporting: - Compile daily log of aircraft turnaround activities - Document/log and report any unsafe operations to supervisor -...