Applebee's General Manager

Job description

The General Manager under the direction of the Area Director oversees operational and financial performance and human capital (Managers and Hourly TEAM Members) within their location. The GM demonstrates leadership abilities, as evaluated by current GM/AD/DO and hourly TEAM Members, aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values. Achieves the status of Assistant General Manager (AGM) or prior Unit General Manager experience with a similar organization. Completed Apple II Management training, has attained business goals as set with supervisors. Supervisory Responsibility: Oversees Managers and Hourly TEAM Members within their location. Essential Job Functions: Primary Duties: Manages Restaurant Environment: - Ensures prompt, friendly service according to Company guidelines. - Builds a culture using the Vision / Mission statement to guide Values. - Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to AD. - Ensures guest experience as a priority with self and staff utilizing a target goal of 100% table visitation. - Teaches and enforces alcohol aware...