System Administrator Level 2

Job description

Job Duties: - Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems - Manage the daily activities of configuration and operation of IT systems - Provide assistance to users in accessing and using IT systems - Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolutions of problems - Provides support for the escalation and communication of status to agency management and internal customers - Optimize system operations and resource utilization, and perform system capacity analysis and planning - Provide in-depth experience in troubleshooting IT systems - Provide detailed analysis and feedback to agency management and internal customers for escalated tickets - Provides support for the dispatch system and hardware problems and remains involved in the resolution process - Configures and manages UNIX and Windows operating systems and installs/loads operates system software, troubleshoots, maintains integrity and configures...