Federal Network Support Engineer (Tier 1) - Day

Job description

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities. Work hours are 9A-5:30P ET Key Responsibilities: Operational Support: - Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers - Perform port provisioning and generate Network Design Templates (NDT) for buildout activities - Create seed files and execute post-build service configuration deployments - Validate configuration settings before bringing services to production - Support decom efforts for retiring network infrastructure - Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents Documentation & Knowledge Management: - Update knowledge base with troubleshooting guides and lessons learned from incident resolution - Contribute to PNAAS automation initiatives - Document standard operating procedures for Tier 1 activities - Maintain a...