Pr. IT Campus Support Specialist (VNY)

Job description

Compensation Range: $75,600.00 - $84,000.00 - $92,400.00 Position Summary: The Principal IT Campus Support Specialist serves as the primary, onsite IT resource for Vanderbilt University’s New York Campus, delivering hands ‑ on technical support to faculty, staff, students, and campus partners. This role is accountable for the reliable day ‑ to ‑ day operation of end ‑ user computing, classroom and instructional technologies, and select local infrastructure components. Operating with a high level of autonomy, the Principal Specialist applies advanced professional judgment to independently resolve routine, non-routine, and complex issues, ensure instructional and administrative continuity, and coordinate escalations with centralized IT teams when appropriate. The Principal Specialist models service excellence while proactively identifying risks, service gaps, and improvement opportunities affecting the New York Campus. This position plays a critical role in aligning local execution with university IT standards, enhancing service maturity, and delivering a consistent, high ‑ quality campus IT experience with limited supervision. About the Work Unit: Vanderbilt University Information T...