Quality Assurance Specialist

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Quality Assurance Specialist About Your Role: As a Quality Assurance Specialist supporting the Wells Fargo portfolio, you will play a key role in ensuring the highest standards of customer interaction and compliance within our first-party collections team. You will be responsible for monitoring and evaluating calls, reviewing customer issue tickets, and delivering actionable feedback to improve performance and maintain excellence across the collection’s operation. What You’ll Do: - Monitor, evaluate, and score inbound and outbound collection calls using established QA tools and standards. - Review and assess open and closed customer issue tickets for accuracy, reso...