Director of Account Management

Job description

Overview This is a high-impact leadership role at the center of Origami’s growth strategy. As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers. Why This Role: - Own a critical growth lever for the business - retention and expansion - Lead a high-impact team with strong visibility - Shape the future of customer strategy and go-to-market approach - Partner directly with executive leadership on key initiatives Responsibilities: What You'll Do: - Lead and scale a high-performance team of strategic, sales-oriented Account Managers - Drive retention and expansion outcomes, including cross-sell and upsell - Strengthen executive-level customer relationships and act as a trusted advisor - Partner cross-functionally w...