Service Engineering Specialist

Job description

About the role: WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products. Education: - Provides technical support to customers and end users, by phone or email with basic start-up of WEG products. - Provides after-hours phone support. - Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support. - Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources. - Sends Return Authorization Request Form to customer when requested or when deemed appropriate. - Records details of calls and email in technical support database. - Records non-conformities of WEG products in the appropriate database. - Reviews field service reports as needed for warranty validation. - Performs inspections on products (static and power test inspections) according to technical manuals for each product. • Performs root cause analysis to determine, if possible, whether failure is a manufacturer de...