ESSA Bank, Mortgage Operations Manager, Officer, Hybrid

Job description

Description The Mortgage Operations Manager oversees the day-to-day processing and closing operations of the mortgage lending function to ensure efficient, accurate, and compliant loan delivery. This role provides leadership and operational oversight for Processing and Closing teams, focusing on pipeline management, quality control, regulatory adherence, and service-level performance. This position partners closely with Retail Mortgage Lending, Underwriting, and Compliance to ensure loans are processed and closed in accordance with institutional standards, investor requirements, and regulatory expectations. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES: - Oversee daily mortgage loan processing and closing operations - Monitor pipeline volume, workload distribution, and turnaround times to meet service level standards - Compliance & Regulatory Adherence - Support quality control efforts by identifying trends, addressing defects, and implementing corrective actions - Support implementation of process improvements, workflow efficiencies, and system enhancements - Training needs ATTITUDES: Buil...