Customer Service Representative

Job description

Your Peace of Mind is our Priority Dawson's Electric & Air | Your Peace of Mind is Our Priority At Dawson’s Electric & Air, we believe peace of mind starts with a team you can count on, and that includes you. We're a locally owned and operated electrical and HVAC service company serving the Triangle area, and we're looking for a friendly, dependable, detail-oriented, full-time, and on-site, Customer Service Representative to join our office team. This is more than a call center job, you’ll be an essential connection between our customers and our electricians and HVAC technicians, helping ensure every job starts (and ends) on the right foot. Your New Role: In this role, you’ll be the first point of contact for our customers, making sure every experience—from the initial phone call to post-service follow-up—is smooth, helpful, and professional. You’ll work closely with customers, our dispatcher, as well as our electricians and HVAC technicians to ensure jobs are scheduled efficiently and customers are kept in the loop. This is a full-time, on-site position at our Fuquay-Varina office. Key Responsibilities: Inbound Calls: Answer customer calls with professionalism and care, creating a...