In-Country Service Delivery Manager

Job description

Unilabs is implementing a Global Shared Services Centre (GSSC) to centralise core IT services while retaining essential in-country capabilities aligned to regulatory, business, and operational needs. The In-Country Service Delivery Manager (ICSDM) is a key enabler of this operating model. The role is accountable for embedding global services into the country, completing operational run transfer, and ensuring a stable, high-quality end-to-end service for the business. The ICSDM acts as the single authority in-market for IT service outcomes, serving as the bridge between the GSSC, global service towers, retained local services, suppliers, and business stakeholders. The In-Country Service Delivery Manager is accountable for embedding the GSSC operating model within the market, ensuring stable service transition, strong local governance, and high-quality IT outcomes while acting as the bridge between global delivery and local business needs. Scope of Global Services (Delivered via GSSC) Following transformation, the GSSC will provide services across the following towers: · Cloud & Hosting · Networks · End User Services · Integration Services · Service Management & Monitoring The SDM is...