Retail General Manager Il

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of Goodwill's West Los Angeles store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work. What You’ll Do: - Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control. - Provide excellent service and foster positive engagement with Ambassadors, customers, and donors. - Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs. - Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluatio...