Sales Engineer

Job description

Job Description At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Sales Engineer you’ll play a vital role in shaping the next era of customer engagement. By partnering with customers and teams, you’ll design and showcase innovative solutions that address real-world challenges and unlock lasting value. Your expertise will help leading brands build powerful, people-first experiences driving measurable impact across every interaction. What You’ll Be Doing: Lead technical & business discovery & solution design: Conduct discovery sessions to understand customer pain points and long term strategy, assess AI readiness, and design tailored, compliant demos, pilots, and proofs of concept. Architect AI-powered CX solutions:...