Senior Servicing Operations Analyst-Remote

Job description

Overview The Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing complex processes, identifying automation opportunities, and supporting strategic planning. The role leads UAT activities, ensures workflow continuity, and uses data to measure the impact of changes Responsibilities: - Lead process improvement initiatives and optimization of complex processes - Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities - Support leadership by assisting with requirements, prioritization, and strategic planning. - Analyze, document, and map operational processes to ensure alignment with project objectives. - Lead UAT strategy, risk identification, test planning, and defect escalation - Oversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment - Evaluate downstream system impacts and coordinate solutions with IS and reporting partners. - Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions. - Manage high‑visibility reporting, documentation, and communication for senior leadership. - Ment...