Customer Service Specialist

Job description

Job Type Full-time Description: Superior Electrical, Mechanical, and Plumbing, Inc. is a leading statewide provider of commercial service and new construction solutions, specializing in plumbing, electrical, HVAC, and maintenance services. Headquartered in Rancho Cucamonga, we are committed to delivering exceptional service and quality workmanship to our clients across California and neighboring states. We are currently seeking a Customer Service Specialist to join our growing team. In this role, you will serve as the primary point of contact for our customers by providing responsive support, addressing inquiries, coordinating communication, and ensuring a positive customer experience from start to finish. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment. Previous experience or familiarity with commercial construction terminology, service operations, or the trades industry is highly preferred. Schedule: - Tuesday to Saturday 1:30 p.m. to 10 p.m. Key Responsibilities: - Respond promptly and effectively to customer inquiries via phone, email or external client portals - Provide accurate information about products, work orders, and policies...