Systems Support Analyst

Job description

Established in 1959 and with over 56,000 members we’re a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do. This is a fantastic opportunity for someone with strong IT support and systems administration experience within financial services who enjoys solving problems, supporting end users, and working across core banking and enterprise technology environments. About the role: Reporting to the Manager IT Operations & Security, this role is responsible for delivering high quality IT support across hardware, software, infrastructure, and banking systems. You will play a key role in ensuring our people have reliable access to the systems they need to support members, while also contributing to system improvements, incident resolution, and project delivery. This role has a strong focus on core banking systems support, service desk escalation, systems administration, and continuous improvement. Key responsibilities include: - Provide Level 1 and Level 2 support across end-user devices, appli...