AM Front Desk Agent

Job description

American Airlines – The Landing at Skyview 6 The AM Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. Responsibilities: Requirements: - Greet guests and complete the check-in process. - Input and retrieve information from the computer and PMS system. - Confirm guest information, room assignment, code electronic keys. - Provide information to guests about hotel amenities & local area. - Assist guests with check-out. - Ensure rooms and services are correctly accounted for. - Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge. - Answer and manage phone calls in a timely manner, managing multiple tasks at once. - Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. - Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. - Receive, retrieve, and relay messages and packages to guests. - Other duties as assigned. - Must have employment eligibility in the U.S. - Minimum High School Diploma or equivalent....