Client Service Representative

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. About Us: We are a dynamic and fast-growing logistics service provider specialising in end-to-end supply chain solutions, including transportation, warehousing, and distribution. Our focus is on delivering reliable, efficient, and customer-focused logistics services. The Role: As a Client Service Representative , you will act as the key point of contact between our customers, carriers, and internal teams. You will play a critical role in ensuring smooth operations and an excellent customer experience from order placement through to final delivery. Logistics customer service teams typically act as the bridge between customers and operations, ensuring timely communication, issue resolution, and seamless order fulfilment. Essential Duties: Customer service roles in logistics commonly involve handling orders, tracking shipments, and resolving transport-related issues while ensuring customer satisfaction. - Manage customer accounts and serve as the primary point of contact - Process and monitor orders fr...