Senior Product Owner (Customer Protection & Support)

Job description

Create your best future and join Westpac as a Senior Product Owner (Customer Protection & Support) . What’s the role?: You’ll play a key role in shaping how we support customers experiencing financial difficulty. As part of Customer Protection & Support, you’ll lead the evolution of a modernised collections and hardship platform- designing digital solutions that are simple, scalable and deliver fair, consistent outcomes. #UNITE will be Westpac’s biggest transformation project ever. It is a business-led, tech-enabled transformation - delivering simplification and benefits for our customers, employees and shareholders. A major priority for the Group over the next 3 to 4 years, UNITE is about delivering ‘one best way’ to make our processes, systems and tech simpler so we can deliver a better experience for customers, make things easier for our people, and reduce risk for generations to come. Working across business, technology and risk, you’ll translate our strategic priorities into practical product delivery, ensuring the right experiences are built and delivered effectively. This is a permanent role based in Adelaide, supported by flexible hybrid working arrangements. We also welcom...