Customer Service Advisor - Billing

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have multiple open requirements for customer service advisors to join a new team in Nelson, focusing on Billing Services As part of the Billing Team we aim to deliver excellent customer service and resolution of billing related queries as well as ensuring month end invoices are delivered in a timely fashion each month. You will provide excellent and proactive customer service to resellers, account managers and internal teams and ensure that all queries are resolved to SLA. What you'll be doing: Produce and validate bills to ensure compliance targets are achieved for accuracy and timing. Utilise skills and knowledge of Billing systems to assist in resolving customer issues to highest standard. Take full ownership of customer issues seeing through to resolution within specified timeframe, approach to be tailored to the specific audience but must be able to handle phone calls, emails, and pote...