Service Manager

Job description

We are looking for an experienced Service Manager to lead our Billings, MT location. This role is ideal for a strong, people-focused leader who can foster our family-oriented culture while driving performance, accountability, and operational excellence. If you are passionate about developing teams, creating an exceptional customer experience, and leading a service department to measurable success, we want to hear from you. Responsibilities : Team Management: - Lead and supervise service team - Provide guidance, training, and performance evaluations for service department personnel - Foster a positive and collaborative work environment Service Department Operations: - Oversee daily operations of the service department to ensure efficiency and productivity - Develop and implement service procedures and standards to maintain high-quality service - Manage workflow, prioritize service requests, and allocate resources effectively Customer Service: - Ensure excellent customer service through effective communication and problem resolution Compliance and Safety: - Ensure compliance with industry regulations, safety standards, and dealership policies - Implement and enforce safety protocols...