Associate Supervisor, MXO Workforce Management

Job description

About the Team The Finance & Workforce Management (WFM) team sits at the center of Merchant Experience operations, driving how we plan, operate, and scale support. We are responsible for optimizing real-time performance, workforce strategy, and the underlying data systems that power decision-making across the organization. Our team owns the end-to-end connection between forecasting, capacity planning, scheduling, and real-time operations—ensuring that the right resources are in place at the right time to meet demand. In parallel, we manage the data frameworks and system integrations that connect platforms such as Salesforce, WFM tooling, and reporting environments, enabling accurate, consistent, and actionable insights. This role operates at the intersection of operations, data, and systems —bridging real-time execution with long-term process and tooling improvements. We partner closely with Operations, Finance, Vendor Ops, Product, and Analytics to identify gaps, improve workflows, and build scalable solutions that enhance both efficiency and data integrity. As the team continues to evolve, we are focused on building more automated, reliable, and insight-driven systems that suppor...