Full Stack Engineer, Charles River Development, Assistant Vice President

Job description

Job Description We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use APM tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs. Key Responsibilities: Customer Support & Issue Triage Serve as the first point of contact for technical issues reported by customers/internal teams. Triage, analyze, and resolve issues across the full technology stack. Collaborate with engineering and product teams to ensure timely resolution. Observability & Monitoring: Set up and manage observability tools, with a focus on Dynatrace. Create and maintain dashboards, alerts, and logs for proactive monitoring. Continuously refine observability practi...