Passenger Service Agent

Job description

Company Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. Key Duties: - Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights). - Ensure cabin accommodations. - Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage. - Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby r...