Restaurant Assistant Manager

Job description

Job Title: Assistant Manager Department/Function: Operations: Location: Field, in Shop: Reports to: General Manager: Details: Full Time, Nonexempt: Travel Requirements: Rarely: GENERAL DESCRIPTION: Leads and behaves according to Potbelly Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Potbelly operating policies and procedures. Essential areas of focus include, but are not limited to: FOCUS People: - Train, coach and develop Potbelly Associates and Shift Leaders. - Formally evaluate Associate and Shift Leader performance, including complete and sign off on appraisals. - Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders. - Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate work rules, personnel policies, labor laws, and security and safety procedures. - Effectively recommend and/or implement appropriate corrective action. - Effectivel...